Mysteel.at

Erfahrungen:

Dear Kathrin, Thank you very much for your wonderful review. We are delighted to hear that the quality, precise fit, easy assembly and fast delivery all exceeded your expectations, and that the product is already developing the patina you were hoping for. It is especially nice to know you are considering ordering more items from us.

Dear Staringer, Thank you very much for placing a second order with us and for sharing your detailed feedback. We’re glad to hear that both deliveries arrived in good condition and that the most recent shipment with DPD reached you so quickly. At the same time, we really appreciate your comments about the longer delivery time of your first order and the limited communication and delivery notifications; we take this seriously and will use it to keep improving our service and logistics information together with our partners. Thank you again for your trust in MySteel and we hope you continue to enjoy your purchases.

Dear Guenter, Thank you so much for your wonderful feedback and for choosing us again for your garden products. It is great to hear that our customer service, deliveries, custom-made planter and the quality and easy assembly of our products continue to meet your expectations. We look forward to being there for your future projects as well.

Dear Werner, Thank you very much for your positive review and your kind words about the quality of our products. We also really appreciate your constructive feedback regarding communication and delivery notifications; suggestions like yours help us to improve our service and logistics information further. Kind regards, Team MySteel

Dear  Max Schöniger-Hekele, Thank you for your message. We apologize for the delay in our response. Our customer service team is currently very busy. Thank you very much for your feedback. We are aware that our service is not currently up to the standard we would like it to be. We are doing our very best to improve this as soon as possible. Nevertheless, we hope to welcome you back to MySteel in the future. I hope this has provided you with sufficient information. If you have any further questions, please feel free to ask. Translated with DeepL.com (https://www.deepl.com/?utm_campaign=product&utm_source=web_translator&utm_medium=web&utm_content=copy_free_translation) (free version)

Dear Philipp, Thank you for your review and for sharing your experience. We are delighted to hear that the product quality exceeded your expectations, and we also appreciate your feedback about the delivery timing — we will certainly take this on board as we continue to improve our service.

Dear Nicole, Thank you very much for your wonderful review. Great to hear that you are happy with the quality and that the product was easy to assemble. We really appreciate your suggestions about the side wall cladding and the height difference information for the stairs and will take this feedback into account in our continuous improvements.

Dear Customer, Thank you for your honest feedback and for taking the time to provide such detailed comments about your order. Our wooden components are supplied unfinished and rough-sawn as standard, allowing customers to finish them according to their own preferences. Of course, any parts that have been damaged during transport will be replaced free of charge. However, surface finishing, such as sanding or applying wax, is considered part of the intended finishing process and is therefore the responsibility of the customer. We are sorry to hear that you are not satisfied with the quality and that this has resulted in additional work for you. We take your feedback seriously and will share it with our product team so that we can continue to improve our products and processes wherever possible. If you have any further questions or require additional assistance, please do not hesitate to contact us.

Dear Jaeger, Thank you for your 4-star review and for sharing your detailed feedback. We’re sorry to hear that the support wall arrived with paint damage due to the missing edge protection; we understand how disappointing this is, especially given the price level. We truly value your remarks about the packaging quality and will use them internally to further improve our protection and shipping processes.

Dear Wolfgang, Thank you for your wonderful 5-star review. We are very pleased to hear that everything worked exactly as described and that your request for the assembly instructions was handled promptly. It is great to know you would choose MySteel again in the future.

Dear Jürgen, Thank you for your review and your positive words about our products and pricing. We understand your frustration regarding the changing discount promotions, especially with a larger order value, and we truly appreciate your honest feedback on this. We will certainly take this into account as we continuously work on improving our offers and transparency.

Dear Maria, Thank you very much for your wonderful review. We’re delighted to hear that the Corten steel planter is rusting so beautifully and evenly and that it stands out positively compared to your other planters. We wish you lots of joy with your planter for many seasons to come.

Dear Michael, Thank you very much for your great review and for highlighting the quality, price and easy assembly of our products. We appreciate your honest feedback about the communication around the delivery delay and will use this to further improve our service.

Dear Customer, We are sorry that you had to wait so long for your delivery and that the steel panels arrived partially rusted. This is, of course, not the level of service and quality we aim to provide. Development of the Corten Steel Surface With Corten steel, it is completely normal for a protective rust patina to develop over time. In the early stages, the surface may appear uneven or patchy. However, with exposure to rain and fresh air, it will generally develop into an even rust layer within a few weeks to a few months. What can you do? Place the panels outdoors so they are exposed to rain and fresh air, which will promote the natural rusting process. If you would like to speed up the process, you can lightly spray the panels with water from time to time. If the surface still does not develop evenly after a few weeks, or if you have any other questions, please do not hesitate to contact us. We will be happy to assist you. Team Mysteel.

Dear Mader, Thank you very much for your great review. Wonderful to hear that you are satisfied with the quality and stability of the product in your garden. We also appreciate your feedback regarding the split delivery; input like this helps us to further improve our service. Kind regards, Team MySteel

Dear Markus, Thank you very much for your great review. We are pleased to hear that you are satisfied with the quality and that everything worked out well with the shipping, even though the shipping information was sent a bit late. We also appreciate your suggestion regarding a more precise delivery time in the tracking – we will take this into account for future improvements. Kind regards, Team MySteel